Available for remote IT & AI roles

Reliable tech support and AI quality you can trust.

I'm Philip Oniare — an IT Support Specialist and AI data professional with experience in help desk operations, LLM response evaluation, data annotation, and technical documentation.

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3+ yrs
IT & AI experience
2
AI platforms
3
Languages spoken
Server infrastructure and technology systems
IT Support
AI Evaluation
Data Quality
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Services

Technical expertise built for real operations

From help desk support to AI model training — I deliver accurate documentation, structured data review, and clear communication for teams that depend on reliable digital workflows.

IT Support & Help Desk

Device setup, troubleshooting, account support, and issue escalation with clear ticket documentation for follow-up and accountability.

Technical Documentation

Service notes, task summaries, and written feedback that make technical issues and resolution steps easy for any team member to understand.

AI Response Evaluation

LLM response rating for correctness, clarity, relevance, and instruction-following — with concise feedback explaining quality decisions.

Data Annotation

Text classification, labeling, and structured data review according to project guidelines — with consistency checks before submission.

Data Quality Assurance

Verification, completeness checks, error identification, and rubric-based review to improve dataset reliability and model accuracy.

Prompt Evaluation

Instruction-following review across format, tone, scope, and multi-step prompts — identifying partial or non-compliant model outputs.

System & User Support

Windows support, software installation, browser troubleshooting, and basic network diagnostics for end users and internal teams.

Featured Work

Projects that drive results

Selected case studies spanning IT support, AI evaluation, LLM training, and data annotation — each focused on accuracy, documentation, and operational reliability.

IT Support at Best Buy
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IT Support Help Desk Documentation

Best Buy — IT Support Assistant

Customer-facing technical support, device setup guidance, issue documentation, and escalation workflows in a U.S. retail environment.

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AI Response Quality Review
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AI Evaluation DataAnnotation

AI Response Quality Review

Evaluating AI-generated responses for accuracy, relevance, and instruction-following across technology and business writing tasks.

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LLM AI Trainer at Remotasks
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LLM Training Remotasks

Remotasks — LLM AI Trainer

Training and evaluating large language model responses with rubric-based ratings, rewrites, and error analysis for improved model behavior.

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Data Annotation and Classification
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Data Annotation Classification

Data Annotation & Text Classification

Labeling and categorizing text-based data with quality checks, consistency review, and guideline compliance for reliable datasets.

Case Study →

Need reliable IT support or AI data expertise?

I partner with teams on help desk operations, AI evaluation workflows, data quality review, and technical documentation — remote-ready and detail-focused.

Let's Talk About Your Needs Download Resume (PDF)
Platforms

Tools & environments I work in

Hands-on experience across AI training platforms, help desk systems, and productivity tools — maintaining accuracy and consistency in fast-moving remote workflows.

DataAnnotation platform
Remotasks LLM training
IT support workflow
View full resume for platform details →
Toolkit

Technical skills I use daily

Industry-standard tools for IT support, data review, AI evaluation, and productivity — ensuring consistent, professional deliverables.

Win
Windows Support
OS & Troubleshooting
Py
Python
Programming Basics
SQL
SQL
Database Concepts
Ex
Microsoft Excel
Data & Reporting
Gs
Google Sheets
Structured Review
DA
DataAnnotation
AI Evaluation
RT
Remotasks
LLM Training
Wd
Microsoft Word
Documentation
Ol
Outlook / Gmail
Communication
Experience

Professional background

A track record across retail IT support and remote AI training — combining customer service, technical troubleshooting, and structured data work.

LLM AI Trainer

Remotasks · Remote · Mar 2024 – Present
Train and evaluate LLM responses, apply rating rubrics, rewrite outputs, and analyze model errors for improved training data quality.

AI Data Annotator

DataAnnotation · Remote · Jan 2023 – Present
Complete annotation and text review tasks, compare model responses, flag hallucinations, and write concise quality feedback.

IT Support Assistant

Best Buy Co., Inc. · Minneapolis, MN · Jun 2021 – Dec 2022
Supported customers with device setup, troubleshooting, service documentation, and privacy-conscious account assistance.

IT & Computing Degree

Austin Community College · Austin, TX · 2018 – 2021
Information technology, computing fundamentals, networking basics, database concepts, and introductory programming.

Process

A structured approach to every task

Whether resolving a support ticket or evaluating an AI response — I follow a consistent workflow built on clarity, accuracy, and accountability.

Understand & Assess

Read the full request, guidelines, or ticket details. Identify the core problem, required format, and success criteria before taking action.

Execute & Document

Apply troubleshooting steps, annotations, or evaluations methodically. Record actions, findings, and decisions in clear, professional notes.

Verify & Quality Check

Review work against rubrics, guidelines, or resolution standards. Flag errors, inconsistencies, or incomplete outputs before submission.

Deliver & Follow Up

Submit accurate, complete work on time. Provide concise explanations for ratings, resolutions, or escalations to support team continuity.

Strengths

What I bring to every project

Core professional strengths developed across IT support, AI evaluation, and remote data work environments.

Carefully reviews written content, technical notes, AI responses, and structured data to identify missed instructions, inconsistencies, and errors before they reach production.

AD
Attention to Detail
Quality Assurance

Writes simple, professional explanations that make technical issues, evaluation decisions, and quality concerns easy for both technical and non-technical stakeholders to understand.

CW
Clear Communication
Documentation

Comfortable completing independent, task-based remote work that requires focus, time management, careful reading, and reliable submission quality across changing guidelines.

Ready to strengthen your tech operations?

Whether you need help desk support, AI data evaluation, or structured documentation — let's build workflows your team can depend on.

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Contact

Let's connect

Interested in IT support, AI evaluation, or data quality roles? Reach out with your project details — I typically respond within 24 hours.

Get in touch

Open to remote IT support, help desk, AI annotation, LLM training, and junior data analyst roles. Based in Olympia, WA — working with teams globally. Languages: English, Somali, Swahili.

Email philiponiars@gmail.com Phone +1 (564) 201-8063 Location Olympia, WA, United States Resume Download CV (PDF)